Refund/Return Policy

In order for you to make a return to The Guitar Syndicate, please call 816-326-8200 or e-mail

You will need to pack the item and all the paperwork that came with it into the box. Do not write on the manufacturer’s box (if there is one).

On the back of the Invoice there should be a Return Label. Email us or call us at 816-326-8200 to receive a Return Authorization Code. Once you have your RAC (Return Authorization Code), write it in the space provided on the label. Returns sent to us without a Return Authorization Code will not be accepted.

Affix the label on the outside of the box.

Make a copy of your invoice for your records. Place the original invoice inside the box.

Please be aware that if you do not return all parts of the item (including warranty card, manuals, free gifts, etc.) it may be subject to a restocking fee of up to 15% of the purchase price.

Send your return to:

The Guitar Syndicate
, Inc.
att: Returns

1819 Central Street

Kansas City, MO 64108

*Requests for returns must be submitted within 45 days of the shipping date. Some items are not returnable. For more information, please e-mail or call 816-326-8200.